# Forgotten password

> Get a link emailed to you so you can set a new password.

Source: https://docs.incabus.com/en/accounts/forgot-password/

Last updated 12 Oct 2026

If you cannot remember your password, we email you a link to set a new one.
You do not need to know the old one.

*Screenshot: Requesting a reset link*

## How to do it

1. Enter the email address you use to sign in.
2. Choose **Send reset link**.
3. Open the email and follow the link. It takes you to a page where you set a
   new password.

## Why the confirmation is worded the way it is

The page then says *If an account exists for that address, we've sent a link*
— rather than confirming outright that we sent one.

That is deliberate. Anyone can type an address into this form, and a page that
said "no such account" would let a stranger work out who has an account with
us. So the message reads the same either way.

The practical consequence: if no email arrives, one possibility is that the
address is not the one your account uses.

## If the email does not arrive

- Check your spam or junk folder. It comes from `noreply@incabus.com`.
- Make sure you used the same address you sign in with — a work address rather
  than a personal one, or the other way round.
- Wait a minute or two, then request another link.

## If you have no password

If Microsoft, Google or GitHub is your only way of signing in, there is no password to
reset. Choose the matching **Continue with…** button on the
sign-in page instead, and if you have forgotten *that* password, reset it with
them.

If you set a password at some point and later connected an account, the
password is still there and this form still works — a connection does not
replace it.

## Related

- [Setting your new password](https://docs.incabus.com/en/accounts/reset-password/)
- [Changing a password you still know](https://docs.incabus.com/en/accounts/security/password/)