# Entering your two-factor code

> The six-digit code step during sign-in, and what to do if you cannot complete it.

Source: https://docs.incabus.com/en/accounts/mfa/verify/

Last updated 12 Oct 2026

You see this page during sign-in when two-factor authentication is switched on
for your account. Your password was accepted; this is the second step.

*Screenshot: Entering the two-factor code*

## What to do

Open your authenticator app, find the Incabus entry, and type the six-digit
code into **Code**. Then choose **Verify**.

The code changes every 30 seconds. If it expires while you are typing, wait for
the next one rather than correcting the old one.

## If the code is rejected

- **Use the newest code.** The one on screen when you started may already have
  rolled over.
- **Check you picked the right entry.** Authenticator apps list several
  accounts, and codes from a different one look identical.
- **Check your phone's clock.** These codes are time-based, so a clock that has
  drifted produces codes we cannot match. Turning on automatic date and time
  fixes it.

## If you cannot get a code at all

Lost the phone, replaced it, or removed the app — choose **Lost your phone? Use
a backup code** below the button, and enter one of the codes you saved when you
set two-factor authentication up.

Type it exactly as it was shown, including the hyphen and any capital letters.
They are compared exactly, so a phone keyboard capitalising the first letter is
enough to have it rejected.

Each code works once. Once you are signed in, set two-factor authentication up
again on your new phone — turning it off and on gives you a fresh set of codes.

If you have no codes left, or never saved them, contact us. We can confirm who
you are and remove two-factor authentication from the account.

## Related

- [Setting up two-factor authentication](https://docs.incabus.com/en/accounts/security/mfa/)
- [Signing in](https://docs.incabus.com/en/accounts/sign-in/)