# Contact us

> Send us a message from inside the portal — feedback, a question about Microsoft 365 licences, or a request for IT support.

Source: https://docs.incabus.com/en/cloud/contact/

Last updated 12 Oct 2026

You can reach us without leaving the portal. Open **Contact us** from the
icon in the header, or from the buttons that lead here: **Send feedback** on
the dashboard, **Request IT support** on the time reports, **Request a quote**
on the orders, and the help tip
in the licence catalogue.

*Screenshot: Contact us*

## How to send a message

1. Choose **what it is about**:
   - **Feedback on the portal** — what works, what does not, what is
     missing.
   - **Microsoft 365 licences** — help choosing, questions about
     subscriptions or prices.
   - **Request IT support** — something is not working, or you need help
     from a technician.
   - **Request a quote** — equipment, services or a project you would like
     a price for.

   If you came from one of the buttons above, the right choice is already
   made.
2. Write your message. The hint in the box suggests what is useful to
   include.
3. Choose **Send**. You see **Thank you** when it has been sent. Choose
   **Send another** to write more, or **Close** to go back to where you were.

The message goes to the right team at Incabus depending on what you chose.
It is sent **in your name** — the page shows *Sent as* with your name and
email, taken from your sign-in — and, if you have chosen a company in the
company picker, which company it is about. We also see which page you came
from. **The reply comes to your email address.**

A message can be at most 5,000 characters.

If the page says *Messages cannot be sent yet* or *right now*, contact
Incabus Support instead — the link is on the page.

## Related

- [What's new](https://docs.incabus.com/en/cloud/news/)
- [Dashboard](https://docs.incabus.com/en/cloud/dashboard/)
- [Time reports](https://docs.incabus.com/en/cloud/it-support/time-reports/)