# IT operations

> The computers and servers we manage for you — your agreement, what it costs per month and each device.

Source: https://docs.incabus.com/en/cloud/it-operations/devices/

Last updated 16 Oct 2026

With IT operations we manage your computers and servers: monitoring,
patching and help when something goes wrong. This page shows your
agreement, what it costs per month and each device we manage, with
whether it is online and when it last checked in.

Open it under **IT operations → Devices** in the menu. Every role can see
the page; there is nothing to change here.

*Screenshot: IT operations*

## Your agreement

The card at the top has the agreement's name:

- **IT-drift Flex** — management, monitoring and patching per device and
  month. Support is charged per started hour, office hours, at your
  agreement rate.
- **IT-drift Fast pris** — the same management, at a fixed price per
  device and month with support included.

Both give the same management; they differ in how support is paid.

The card shows **Servers** and **Computers** as number × price,
**Support**, and what it comes to **Per month**. **Included** means the
agreement is not invoiced. If a price is missing, a dash is shown.

**Every device with our agent is invoiced**, online or not, monthly in
arrears. If you take a computer out of use, tell us and we remove it.

The **Need help?** card beside it says what support costs in your
agreement, and **Contact IT support** takes you to the contact page.

## The devices

| Column | |
|---|---|
| **Name** | The device's name. |
| **Type** | **Server** or **Computer**. Servers come first. |
| **Status** | **Online** or **Offline** right now. A computer that is switched off is not a fault. |
| **Last contact** | When the device last checked in. |

Beside the heading is when the list was **fetched**. The information is
fetched fresh when you open the page; **Refresh** in the top right fetches
again. If it could not be fetched just then, a yellow box says which time
the list is from.

## Monitor and manage the devices

**Open Incabus RMM** in the top right takes you to the panel where the
devices are monitored and managed. It is also in the **External portals**
menu in the top bar.

## No IT operations yet

If your company has no IT operations, the page says *No IT operations
yet*, and the **Get started with IT operations** card compares the two
agreements side by side, with what a computer and a server cost per
month and what support costs. **Contact us about IT operations** takes
you on from there.

## Related

- [Time reports](https://docs.incabus.com/en/cloud/it-support/time-reports/)
- [Contact](https://docs.incabus.com/en/cloud/contact/)